The Port Ainé resort has implemented a set of measures and actions to deal with the health crisis arising from the Covid-19 and reduce the risk of infection.
These include capacity restrictions, access control and the redesign and signage of queues at different points in the station.
Access control and capacity restrictions
Restrictions are applied to gauging at stations to avoid the risk of infection and to minimize congestion and queues. Therefore, it will be mandatory to buy the ski pass through the online store before visiting the station, as from the application will manage the quotas of available daily places. Temporarily, the available product catalog will be restricted and promotions and discounts will not apply. Only people who have made an online purchase for that day and have proof of purchase will be able to access the station.
Users who can benefit from reduced rates applicable to large families and people with functional diversity will be able to go directly to the physical points of sale of FGC mountain resorts to buy their tickets or ski passes.
People with a current season pass from Espot and Port Ainé will not be able to go to the Tavascan ski resort temporarily; where capacity restrictions also apply
People who have a reservation at the Hotel Port Ainé 2000 (scheduled opening date 27/12) will also be able to access the station.
Redesign and signaling of queues
- Ski lifts. Tapes delimiting the space have been placed to access the ski pass detection shifts. The mask is mandatory from the time you start queuing at the ski lift until you disembark. It is recommended to keep quiet both when accessing and traveling the chairlift. There are information posters with Covid-19 safety rules and hydroalcoholic gel available to visitors.
- Information and sales points. There are ribbons that delimit the access and on the floor is marked with dots the specific position of each person in the queue. Just before access, there is hydroalcoholic ice on a footing and information posters on prevention measures. To avoid congestion, people visiting the station in groups are advised to be the only person to collect the ski passes. Visitors, who have had to make the purchase previously online, go directly to the queue of the Check-in ski pass collection machines and with the mobile terminal the QR reader detects the purchase. The lockers are only for people who have a season pass or for people who have a problem with their purchase.
- Material rental center. Prior to accessing the center, the safety distance between the user and the person in front of them is marked on the ground. Once at the entrance, there is an information sign with the safety regulations of the venue and a hydro-alcoholic ice dispenser. Access to the center is one-way to prevent people from crossing. Both the outer and the inner circuit advance only when people evacuate to avoid the concentration of people. In addition, natural ventilation has been implemented.
- Restoration points. Tapes have been placed in the Food Truck, an outdoor point of sale, to access the queue and keep a safe distance. To access the indoor cafeteria, there is a marked circuit on the floor with an entry point and an exit point. In addition, the cafeteria has an outdoor point of sale for people who prefer to be in an open space.
From Monday 21/12, and in response to the new measures applied to the restoration points, the update will be communicated on the restoration services operating at the stations.
You can consult the cross-sectional measures applied to FGC stations at this link.